Returns & Refunds

At Munofy, your satisfaction is our priority. We aim to provide high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and obligations.

1. Overview

This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be granted. By purchasing from Munofy, you agree to the terms described below.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in original condition, and in its original packaging.
  • A return must be initiated within 90 of receiving your order. Proof of purchase (order number or receipt) is required.

Non-returnable items include:

  • Digital products or downloadable goods
  • Gift cards
  • Customized or personalized items

3. Return Process

To start a return, please follow these steps:

  1. Contact Us:
    Email our support team at support@munofy.com with your order number and reason for return.
  2. Approval:
    Our team will review your request. If approved, you will receive a return authorization and instructions.
  3. Ship the Item:
  4. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  5. We recommend using a trackable shipping service.
  6. Inspection:
    Once we receive your return, we will inspect the item and notify you about your refund status.

4. Refunds

After your return is approved and processed:

  • Refunds will be issued to the original method of payment.
  • Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
  • Shipping fees are non-refundable, except in cases where Munofy is responsible for the issue (damaged or incorrect items).

5. Exchanges

We offer exchanges if:

  • You received a defective or damaged item
  • You need a different size, variant, or replacement

To request an exchange, contact us at support@munofy.com. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  • Notify us within 30 days of delivery
  • Provide clear photos or videos of the issue
  • We will arrange a replacement or refund at no additional cost

7. Late or Missing Refunds

If you have not received a refund after waiting the appropriate processing time:

  1. Check your bank or credit card account again
  2. Contact your payment provider, they may need additional time
  3. If issues persist, contact us at support@munofy.com

8. Order Cancellations

Orders can be cancelled within 48 hours of purchase . After this window, cancellations may not be possible.

9. Return Shipping Address

12a, Princes Arcade, London, England, SW1Y 6DS

10. Contact Us

For questions regarding refunds, returns, or order issues, please reach out:

📧 Email: support@munofy.com
🌐 Website: www.munofy.com